MessengerPeople, the leading Software-as-a-Service provider for communication through messaging apps, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
“We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they want, using the Messages app on iOS. Businesses that use our MessengerPeople Customer Service Platform can easily sign up to try Apple Business Chat beta,” says www.MessengerPeople.com Chief Executive Officer Franz Buchenberger.
MessengerPeople clients can use Apple Business Chat to chat with their customers, set up appointments, receive orders, or process a payment transaction for goods or services with Apple Pay. These integrated functions will radically simplify the end customer’s journey looking for relevant businesses, getting in touch with them, and finally making purchases.
Customer inquiries can be managed intuitively, professionally, and in full compliance with data protection regulations over the Munich company’s software service. More than 1,500 companies in over 60 countries are already using the leading Software-as-a-Service solution to communicate with their customers.
With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.
To start an Apple Business Chat, customers can click the ‘Chat with Messages’ button on the business website or in their iOS app. A conversation with the customer service will open instantly in the Messages app, and users can take their time responding when it’s convenient.
Apple Business Chat is now available to users and businesses in Australia, Canada, France, Germany, Hong Kong, Italy, Japan, Singapore, Switzerland, UK and US, and is built into iOS 11.3 and higher.